Distance Sales Agreement
1. PARTIES, DEFINITIONS AND SCOPE
1.1. SELLER
BİLETFİ DIGITAL TICKETING AND EVENT SERVICES LIMITED COMPANY
Address: Caferağa Mah. Şifa St. No: 19 Kadıköy / Istanbul
Email: info@biletfi.com / biletfi@biletfi.com
Phone: 0850 335 1778
1.2. BUYER
The real person who performs transactions via biletfi.com
1.3. PLATFORM
The website under the domain biletfi.com and all related digital systems
1.4. ORGANIZER
The third-party real or legal entity organizing the event
1.5. SERVICE
Intermediary service for the sale of digital tickets providing the right to attend a specific event
2. SUBJECT OF THE AGREEMENT
This Agreement regulates the rights and obligations of the parties regarding the event ticket service purchased by the BUYER through the Platform.
3. NATURE OF THE SERVICE AND INTERMEDIARY ROLE
3.1.
Biletfi is a platform that intermediates ticket sales for events organized by third-party organizers.
3.2.
The purchased service is an electronic ticket granting the right to attend an event held at a specific date and time.
3.3.
The content, execution, organization, duration, quality, and all operational processes of the event are the responsibility of the organizer.
3.4.
Biletfi is not the event provider and cannot be held directly liable for the performance of the event.
4. PRELIMINARY INFORMATION AND ACCEPTANCE
4.1.
The BUYER acknowledges that before completing the purchase, they have been informed about:
- event details
- pricing
- refund conditions
- contractual terms
4.2.
The BUYER accepts that this agreement is approved electronically and is legally binding.
5. PRICE, FEES AND PAYMENT
5.1.
The total sales amount includes the ticket price, service fee, and any additional charges.
5.2.
All fees are clearly presented to the user before payment.
5.3.
Payments are processed via third-party payment service providers.
5.4.
No ticket shall be created or any right granted until payment is completed.
5.5.
Failed, incomplete, or canceled transactions are considered invalid.
5.6.
Suspicious or risky transactions may be unilaterally canceled.
5.7.
In case of duplicate payments, the excess amount will be refunded.
6. DELIVERY AND TICKET USAGE
6.1.
Tickets are issued digitally (e-ticket).
6.2.
No physical delivery is made.
6.3.
Tickets are delivered via email and/or SMS.
6.4.
The user is responsible for providing accurate contact information.
6.5.
Biletfi is not responsible for failed delivery due to incorrect information.
6.6.
The user is responsible for storing and protecting the ticket.
6.7.
The QR code on the ticket is unique and can only be used once.
6.8.
The user is responsible for any consequences arising from unauthorized sharing.
7. RIGHT OF WITHDRAWAL
7.1.
In accordance with Law No. 6502, there is no right of withdrawal for event services with a specific date.
7.2.
The BUYER explicitly accepts this condition.
8. REFUND AND CANCELLATION
8.1.
Tickets are non-refundable as a rule.
8.2.
Exceptions:
- Event cancellation
- Event not taking place
8.3.
Service fees are non-refundable.
8.4.
Refund processes are determined by the organizer.
9. EVENT CHANGES
9.1.
Event date, time, location, or content may be changed.
9.2.
Biletfi is not responsible for such changes.
9.3.
Refund or exchange rights are determined by the organizer.
10. FRAUD, SECURITY AND CHARGEBACK
10.1.
Transactions suspected of fraud may be canceled.
10.2.
Additional verification may be requested.
10.3.
Any damages arising from unjustified chargebacks shall be claimed from the user.
11. LIMITATION OF LIABILITY
11.1.
Biletfi acts solely as an intermediary.
11.2.
All responsibility for the event belongs to the organizer.
11.3.
Biletfi’s liability is limited to the transaction amount.
11.4.
No liability is accepted for indirect damages.
12. FORCE MAJEURE
No liability shall arise in cases beyond the control of the parties.
13. EVIDENCE AGREEMENT
System records shall constitute conclusive evidence.
14. GOVERNING LAW
The laws of the Republic of Turkey shall apply.
15. EFFECTIVENESS
The BUYER accepts this agreement upon completing the payment.