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Privacy Policy

1. PURPOSE AND SCOPE

This Privacy Policy sets forth the principles regarding the processing, protection, and confidentiality of personal data of users who benefit from the services provided via the website biletfi.com and related digital platforms operated by BİLETFİ DIGITAL TICKETING AND EVENT SERVICES LIMITED COMPANY (“Biletfi”).

2. DATA CONTROLLER

Biletfi acts as the data controller in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”).

3. PROCESSED PERSONAL DATA

Within the scope of your use of the Platform, the following personal data may be processed:

  • Identity Information: Name, surname
  • Contact Information: Email address, phone number
  • Customer Transaction Information: Purchase transactions, order history, transaction details
  • Financial Information: Payment method details (card data is not stored in our systems)
  • Transaction Security Data: IP address, log records, device and browser information
  • Usage Data: On-site movements, preferences, behavioral data
  • Marketing Data: Campaign and communication consents

4. METHOD OF COLLECTION

Your personal data is collected through:

  • website and mobile-compatible platforms
  • user registration and purchase forms
  • cookies and similar technologies
  • payment systems and third-party service providers

via automatic or semi-automatic means.

5. PURPOSES OF PROCESSING

Your personal data is processed for:

  • execution of ticket sales, reservation, and delivery processes
  • processing of payment and invoicing
  • management of user accounts
  • provision of customer support services
  • prevention of fraud and misuse
  • ensuring system security
  • improving user experience and conducting analytics
  • fulfillment of legal obligations
  • conducting marketing and communication activities where explicit consent is given

6. TRANSFER OF PERSONAL DATA

Your personal data may be shared with:

  • payment service providers (e.g., Craftgate and banks)
  • infrastructure, software, and cloud service providers
  • communication and notification service providers
  • legal, audit, and consultancy service providers
  • authorized public institutions and organizations

in accordance with Articles 8 and 9 of the KVKK and to the extent necessary.

7. DATA SECURITY

Biletfi takes all necessary technical and administrative measures to ensure the protection of personal data.

These include:

  • access control mechanisms
  • implementation of data security policies
  • regular system testing
  • preventive measures against data breaches
  • awareness activities regarding data security

However, absolute security in data transmission over the internet cannot be guaranteed.

8. DATA RETENTION

Personal data is retained:

  • for the duration required by applicable legislation
  • for the period necessary for processing purposes

At the end of these periods, data is deleted, destroyed, or anonymized.

9. USER RIGHTS

Pursuant to Article 11 of KVKK, users have the right to:

  • learn whether personal data is processed
  • request information if processed
  • learn the purpose of processing
  • request correction of incomplete or inaccurate data
  • request deletion or destruction
  • request compensation in case of unlawful processing

10. COOKIES AND SIMILAR TECHNOLOGIES

Cookies and similar technologies are used to enhance user experience, perform analytics, and ensure security.

Detailed information is provided in the Cookie Policy.

11. THIRD-PARTY SERVICES

The Platform may contain links to third-party services.

Biletfi is not responsible for their data processing practices.

12. MINORS

The Platform is not intended for users under 18.

13. DATA BREACH

Necessary notifications will be made in accordance with applicable legislation in case of a data breach.

14. AMENDMENTS

Biletfi reserves the right to amend this Privacy Policy.

15. CONTACT

You may submit your requests via: info@biletfi.com or biletfi@biletfi.com