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Personal Data Protection and Processing Notice

This Disclosure Statement has been prepared by biletfi digital ticketing and event services limited company (“biletfi”), acting as the data controller, in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”).

This statement relates to personal data processed within the scope of services provided through the website biletfi.com.

1. DATA CONTROLLER

Title: biletfi digital ticketing and event services limited company
Address: Caferağa Mah. Şifa St. No: 19 Kadıköy / Istanbul
Email: info@biletfi.com or biletfi@biletfi.com
Phone: 0850 335 1778

2. PROCESSED PERSONAL DATA

  • Identity Information: Name, surname
  • Contact Information: Email address, phone number
  • Customer Transaction Information: Ticket purchase transactions, transaction history
  • Transaction Security Information: IP address, log records
  • Financial Information: Payment method details (card details are not stored in our systems)

3. PURPOSES OF PROCESSING PERSONAL DATA

  • Execution of ticket sales, reservation, and delivery processes
  • Creation and delivery of purchased tickets
  • Execution of payment and invoicing processes
  • Ensuring user verification and transaction security
  • Management of requests, suggestions, and complaints
  • Improvement of service quality and conducting analytical activities
  • Fulfillment of legal obligations

4. METHOD AND LEGAL BASIS FOR COLLECTING PERSONAL DATA

Your personal data is collected electronically through the website and processed based on the following legal grounds:

  • Establishment and performance of a contract
  • Fulfillment of legal obligations
  • Legitimate interests of the data controller

5. TRANSFER OF PERSONAL DATA

Your personal data may be shared, in accordance with Articles 8 and 9 of the KVKK, with:

  • Payment service providers (Craftgate and related bank virtual POS providers) for the execution of payment processes
  • Information technology, infrastructure, and software service providers
  • Authorized public institutions and organizations within the scope of legal obligations

6. RETENTION PERIOD OF PERSONAL DATA

Your personal data is retained for the periods specified in the relevant legislation and limited to the duration required by the purpose of processing; upon expiration, it is deleted, destroyed, or anonymized.

7. SECURITY OF PERSONAL DATA

biletfi takes necessary technical and administrative measures to ensure the protection of personal data;

  • Implements data security policies
  • Provides access controls
  • Regularly tests system security

and prevents unlawful access to personal data.

8. YOUR RIGHTS UNDER KVKK

Pursuant to Article 11 of the KVKK, you have the right to:

  • Learn whether your personal data is processed
  • Request information if it has been processed
  • Learn the purpose of processing
  • Request correction if it is incomplete or inaccurate
  • Request deletion or destruction
  • Request compensation in case of unlawful processing

9. APPLICATION METHOD

You may submit your requests within the scope of KVKK to: info@biletfi.com or biletfi@biletfi.com