Frequently asked questions

What is Biletfi?

Biletfi is a digital ticketing platform connecting event organizers with users who want to buy tickets. The event itself and on-site practices are the organizer’s responsibility.

How do I buy a ticket?

Select the ticket type and quantity on the event page and complete the payment steps. After payment confirmation, your digital ticket is created.

Where is my ticket?

Tickets are digital (e-tickets). You can access them from My Tickets in your account and via the email/SMS sent to you.

How does the QR code work?

The QR code on your ticket is scanned at venue entry. Each QR code is valid only once; avoid sharing it.

Can I get a refund or cancel?

There is generally no statutory right of withdrawal for dated event services. Refund rules may vary by event and organizer; see the Refund and Cancellation Policy and the information shown before purchase.

What if the event is cancelled?

If an event is cancelled or does not take place, refunds follow the organizer’s process. Biletfi acts as an intermediary and assists with the flow.

Is payment secure?

Payments are processed via third-party payment providers; card data is not stored in Biletfi’s systems.

I have an issue with my account or ticket

Make sure your account details and contact information are correct. If the issue persists, reach us via the Contact page.